FAQ's

Orders

Can I cancel my order?

We are able to cancel an order if we are notified before the order is processed. In the event that you wish to cancel an order then please contact us as soon as possible. Once an order has been processed it will be despatched and we are unable to cancel it. In this instance, the item can be returned to us for a refund.

Can I change my order?

We are only able to change an order if the items being changed are the same price. We are unable to change items on an order if this would change the value of the order.

In this instance, the order would need to be cancelled and refunded, with a new order placed. We are not able to add items to an existing order. However, a new order can be placed and can be sent with the original order as long as the original order has not yet been processed. Contact us for help with this.

Delivery

How can I track my delivery?

When making your purchase you can choose a tracked delivery before completing your purchase and you will receive a tracking number in your confirmation email.

Do you deliver outside of the UK?

Unfortunately we don’t currently deliver outside of the UK.

Returns

My item has arrived damaged, what should I do?

In the unlikely event that an item doesn’t reach you in perfect condition then please send us an email with an image of the damaged item, including your order number and whether you require a refund or a replacement item. For more information, please see our Returns Policy.

How do I return an item if it is unwanted?

Unwanted items can be returned within 21 days for a refund as long as they are in the original packaging and have not been used. For full details on returning unwanted items, including any postage charges, please see our Returns Policy.